RAGS LAND POLICIES

Shipping  

All orders are shipped via Fed-Ex.  We do not ship to P.O. Boxes or addresses outside the continental United States .  Should you have any questions regarding this policy please contact our Customer Service Department (800) 589-5085. 

Rags Land Collection

Rags Land ships all orders within eight (8) weeks of the date your order is received at the factory.  All orders from a trunk show are not necessarily shipped at the same time.  Shipping time may vary due to our production schedule or merchandise availability.  Rags Land ’s garments are not mass produced and are made to order. Occasionally, there are unavoidable situations which could result in delivery delays or cancellation of certain items. We will advise you of any back orders or out-of-stock items.  

Please note: Any merchandise purchased from Rags Land the Storehouse or the Outlet, in addition to items from the Rags Land Collection will be subject to additional shipping charges.

The Storehouse  

All orders are shipped within 3 to 5 business days. Orders with monograms may take up to 3 weeks for delivery.  Should an item be on back-order or no longer available, a Rags Land Customer Service Representative will contact you directly.  

Sale & Outlet Merchandise

At times Rags Land hosts end of season sale events in addition to our online Outlet Store.  Merchandise purchased from Rags Land 's Online Sales or the Outlet is shipped within five (5) business days.  All sales are final. Price adjustments are not made for previously purchased merchandise. No refunds or exchanges are accepted on Sale or Outlet Merchandise.

Please note: Any merchandise purchased from Rags Land ’s Online Sale , the Outlet, and/or Rags Land the Storehouse, in addition to items from the Rags Land Collection will be subject to additional shipping charges.

Returns & Exchanges

Upon receipt of your order, Rags Land recommends you check your order for accuracy, and try on each garment to insure proper style and fit.  Rags Land will be happy to accommodate exchanges and/or returns within 21 days of the original shipping date. Please use the exchange/return form included in your shipment. Rags Land will be happy to replace defective merchandise or refund the purchase price.  Rags Land does not reimburse shipping costs.

We cannot accept exchanges/returns of items including:

Item(s) returned more than 21 days after the original shipping date.
Item(s) that has been opened (taken out of its plastic wrap)
Item(s) that is not in its original condition, is damaged, or is missing parts
Item(s) that is customized (embroidered/monogrammed)

Complete the Exchange Form included with your merchandise. Simply repack the item(s) in its original packaging including hang tags.  Insure your exchange/return and ship via UPS, FedEx, or US Postal Service to the address shown on the Exchange Form.

Exchanges and returns are processed immediately.  You should receive your new merchandise within two weeks of the date we receive the exchange/return at the factory.  Please allow up to four weeks for refund checks to be issued; all refunds are made by check.

You will be notified by customer service if one of your items is unavailable. If you need further assistance, call Rags Land Customer Service at 1-800-589-5085.

Monograms

Monograms are available online as shown for each product.   If monograms are not listed for a product that product can not be monogrammed.   Sorry, absolutely no exchanges or refunds for customized (embroidered/monogrammed) items. 

Monograms are available only as shown.  Thread colors will vary with fabric colors. Names or initials may not be interchanged or deleted. Monogram names are limited to nine letters. Diagonal monogram styles are limited to eight letters.

When ordering monograms, be sure to clearly enter your name or initials in the space provided. Names will be monogrammed exactly as they are entered on the order form. The three letter initials should be entered in the order of first, middle, last name regardless of the monogram style.

For those who have purchased monogrammed garments, should you notice faint blue marks on your garment, it is most probably a water-soluble marker used while monogramming your garment. Although we remove these marks before shipping, the disappearing blue ink can sometimes reappear. Gently dab the spot with a damp cloth and it should come right out. Be sure not to use detergent or iron the mark.

Privacy
Rags Land's mailing list is used for Rags Land only. It will never be sold and will only be used for Rags Land Email, Catalog and Postcard mailings.

Security
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